Return Policy | Miren
English Version
Thank you for choosing Miren. We aim to provide you with high-quality women’s and children’s clothing. To ensure your shopping experience is worry-free, we have formulated the following return policy, which applies to all orders placed on our Shopify store.
1. Return Eligibility
Items can be returned within 30 calendar days from the date of delivery. To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact. Customized items, intimate apparel, and clearance items are non-returnable.
2. Return Process
① Contact our customer service team via email (support@miren.com) to apply for a return, and provide your order number, item name, and reason for return.
② After our team confirms your return request, we will send you a return label via email.
③ Pack the item securely, attach the return label, and ship it back to the address we provide. Please keep the shipping receipt for tracking purposes.
3. Refund Processing
Once we receive and inspect the returned item (usually within 3-5 business days), we will process your refund. The refund will be credited back to your original payment method, and the processing time depends on your bank’s handling speed (usually 3-7 business days).
4. Exceptions
We do not accept returns for items that are damaged, washed, altered, or missing tags due to customer negligence. If you receive a defective or wrong item, please contact us within 7 days of delivery, and we will arrange a free replacement or full refund.
5. Shipping Costs
For eligible returns, the return shipping cost will be borne by Miren. If the return is due to personal reasons (e.g., wrong size, change of mind), the return shipping cost will be deducted from your refund.
We value every customer’s trust. If you have any questions about our return policy, please feel free to contact our customer service team.